carehalo360

CareHalo360 Privacy Policy

Last Updated: 26 June 2025

Welcome to CareHalo360!

Your privacy is important to us. This Privacy Policy explains how CareHalo360, Inc. (formerly known as ALF Growth Solutions) ("Company," "we," "us," or "our") collects, uses, and protects your information when you use our website, mobile applications, and all related services (the "Service").

By using the Service, you agree to the collection and use of your information in accordance with this policy.

Information We Collect

We collect several types of information from and about users of our Service, including:

Personal Information

This includes information that can be used to identify you personally, such as your name, email address, phone number, and mailing address. We collect this information when you register for an account, contact us, or make a purchase.

Service Data

This is information related to your use of the Service, which may include:

Sensor Data: We collect data from our sensors to provide proactive alerts and fall detection. This data may include motion detection, temperature, and other environmental information. The data collected is designed to monitor activity and does not record or transmit personally identifiable information unless it is an explicit feature you have activated, such as video alerts.
Video/Audio Data: If you opt in to features that include video or audio alerts, this data is collected and transmitted securely to your designated caregivers. This data is not stored on our servers for longer than necessary to provide the service and is encrypted to protect your privacy.
Usage Data: We collect information on how the Service is accessed and used, such as log data, IP addresses, browser type, and device information.

Information from Facilities

If you are a resident or employee of a facility using our Service, we may receive information about you from that facility, in accordance with their privacy policies and applicable laws.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide, maintain, and improve the Service.
To provide proactive alerts and communication features.
To process your orders and manage your account.
To communicate with you, including responding to your inquiries and sending you service updates.
To analyze and understand how our Service is used to improve its functionality.
To comply with legal obligations and protect our rights.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

We are committed to a continuous cycle of innovation to protect your data. However, please be aware that the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your personal information transmitted to our Service.

Intellectual Property

All content, features, and functionality of the Service (including all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by CareHalo360, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Data Sharing and Disclosure

We will not share your personal information with third parties except in the following limited circumstances:

With Your Consent: We may share your information with your explicit consent.
For Service Provision: We may share your information with trusted third-party service providers who assist us in operating our business and providing the Service (e.g., cloud hosting, payment processing).
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to a new owner.

Your Choices and Rights

You have choices regarding the information we collect and how it's used:

Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Information

If you have any questions about these Terms, please contact us at: contact@carehalo360.com