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Welcome to our FAQ page. Here you'll find answers to the most common questions about CareHalo360, our technology, and our mission to provide proactive, family-led care. If you don't find what you're looking for, please don't hesitate to reach out to us directly through our Contact Us page.
At CareHalo360, we are committed to providing you with the most reliable and transparent information possible. We believe that by answering your questions, we can help you feel confident in your choice to use our family-led care monitoring system. Our goal is to empower you with knowledge and give you peace of mind as you care for your loved one.
This realization became the foundation of CareHalo360. Our mission is clear: to place the power of safety and proactive care directly into the hands of families. With CareHalo360, technology meets compassion, ensuring peace of mind and dignity for your loved ones.
At CareHalo360, we are committed to providing you with the most reliable and transparent information possible. We believe that by answering your questions, we can help you feel confident in your choice to use our family-led care monitoring system. Our goal is to empower you with knowledge and give you peace of mind as you care for your loved one.
Unlike many systems designed for facilities, CareHalo360 is built with families in mind. We combine proactive fall prevention alerts with our unique "one-click communication" feature, allowing you to connect with your loved one instantly. We focus on being your guide in providing Family-Led Care Monitoring, without compromising on privacy or ease of use.
While our mission is to empower families, our technology is also highly effective for use in facilities that are committed to proactive care. The system was originally developed under the name ALF Growth Solutions and successfully used in assisted living facilities. Our technology provides the same level of safety and connectivity whether it's in a private home or a care facility.
Our system uses a sophisticated, non-wearable sensor placed in a room to detect movement. If the sensor detects that your loved one is attempting to get out of bed without assistance, it immediately sends an alert.
The CareHalo360 system provides instant audio and video alerts directly to your app. It also sends a phone call and/or text message to the phone number you registered. This multi-channel approach ensures you never miss a critical alert and gives you a clear, real-time view of what is happening.
Our one-click communication feature allows you to initiate an audio/video call to your loved one with a single tap on the app. Your loved one does not need to touch any buttons to receive the call, making it incredibly simple and accessible for them to stay connected with you.
The system uses a tablet installed in your place for the video alert feature and one-click communication. We do not record or store anything, and the system is not constantly monitoring your loved ones. It only provides a live view when an alert is triggered or when a family member initiates a call. This ensures your privacy is our top priority. All data is encrypted, and video/audio is only transmitted securely to your designated app. You are in complete control of when and how the video is used.
The CareHalo360 system is designed for simple, user-friendly installation. Our app will guide you through the process step-by-step. The sensor and other components are easy to set up, and no professional installation is required.
Our team is dedicated to providing exceptional support. If you have any questions during the setup process, you can contact our support team by phone or email. We will guide you through every step to ensure your system is up and running smoothly.
Our customer support team is always available to help. We are committed to providing you with a reliable service and will work with you to troubleshoot any issues you may encounter.
You can manage your account, including your personal information and billing details, directly through the CareHalo360 app or on our website.
This is where you would describe your pricing model, such as subscription tiers or one-time purchase options. You might also mention any available trials.
To cancel, you can chat with us or send us an email. Once you return the devices, your cancellation will be processed immediately.
Our system uses a sophisticated, non-wearable sensor placed in a room to detect movement. If the sensor detects that your loved one is attempting to get out of bed without assistance, it immediately sends an alert.
The CareHalo360 system provides instant audio and video alerts directly to your app. It also sends a phone call and/or text message to the phone number you registered. This multi-channel approach ensures you never miss a critical alert and gives you a clear, real-time view of what is happening.
Our one-click communication feature allows you to initiate an audio/video call to your loved one with a single tap on the app. Your loved one does not need to touch any buttons to receive the call, making it incredibly simple and accessible for them to stay connected with you.
The system uses a tablet installed in your place for the video alert feature and one-click communication. We do not record or store anything, and the system is not constantly monitoring your loved ones. It only provides a live view when an alert is triggered or when a family member initiates a call. This ensures your privacy is our top priority. All data is encrypted, and video/audio is only transmitted securely to your designated app. You are in complete control of when and how the video is used.
The CareHalo360 system is designed for simple, user-friendly installation. Our app will guide you through the process step-by-step. The sensor and other components are easy to set up, and no professional installation is required.
Our team is dedicated to providing exceptional support. If you have any questions during the setup process, you can contact our support team by phone or email. We will guide you through every step to ensure your system is up and running smoothly.
Our customer support team is always available to help. We are committed to providing you with a reliable service and will work with you to troubleshoot any issues you may encounter.
You can manage your account, including your personal information and billing details, directly through the CareHalo360 app or on our website.
This is where you would describe your pricing model, such as subscription tiers or one-time purchase options. You might also mention any available trials.
To cancel, you can chat with us or send us an email. Once you return the devices, your cancellation will be processed immediately.
Protecting every moment, connecting every heart.
Legal & Safety Disclaimer : CareHalo360 is not a medical device. It does not diagnose, treat, or guarantee the prevention of falls or injuries. It is designed to assist families and caregivers in monitoring unassisted movement from resting areas. Proper use, configuration, and testing are the user's responsibility. Always consult with facility staff before installing in regulated care environments.