Frequently Asked Questions
Clear answers. No guesswork.
Choosing care technology for your home is a big decision. Below are answers to the most common questions families ask about CareHalo360. If something isn't answered here, we're always happy to help.
General Questions
CareHalo360 helps you know the moment someone falls. A small camera on the wall, called the CareHalo360 Halo, never records video. When a resident or parent falls, the right people get a phone call, a text and a phone notification within seconds. Nobody has to wear anything.
Assisted living and memory care communities that want help to reach residents faster, and families caring for a parent who lives alone. One Halo looks after one room.
Privacy & Trust
No. The Halo is a camera, but it never records or sends video. It does its thinking right there on the wall. Only at the moment of a fall does it take a blurred picture and send it with the alert. Those pictures are deleted from our server after 2 days, and you can turn them off completely in settings.For more details, visit our Privacy & Trust page.
The camera sees the room like any camera. But the moment it sees a person, the Halo turns them into 17 dots on the body, at the head, shoulders, elbows, wrists, hips, knees and ankles, and works only with those dots. It does not try to recognize faces or who someone is, and it never records or sends video.
So the person answering knows how serious the fall is, can see if it was a false alarm, and so communities have evidence for the incident report their state requires. Families can see what happened and react. The picture is blurred, taken only at the moment of a fall and deleted from our server after 2 days.
Yes. One setting turns pictures off completely, so no image ever leaves the room. You still get the phone call, the text and the notification.
Nobody can watch, because there is nothing to watch. There is no live picture, no screen and nothing to press. Most residents forget the Halo is there.
Setup & Use
No. The Halo goes up with one screw, about 6 feet high, plugs into the wall and connects to your Wi-Fi. At home it takes about 15 minutes. For communities, we install every room for you.
No. There is no pendant, wristband or button. Nothing to remember, charge or put on.
Yes. It watches over the room day and night, including the overnight hours when a fall can go unnoticed the longest.
Alerts & Safety
The Halo turns the person in the room into 17 dots on the body, like a stick figure. When those dots go down to the floor and stay there, it recognizes a fall and calls your team right away.
No. Everyday movement like walking, sitting or getting into bed does not send anything. You hear from the Halo when someone falls.
You choose. In a community, alerts go to the staff on shift and to family members the resident approves. At home, they go to the family members you add. If the first person does not answer, the Halo calls the next one. Anyone can stop getting alerts at any time.
No. CareHalo360 calls the people you choose. A person always decides what happens next.
Pricing & Subscription
$69 per month per room. The Halo, the alerts and our support are all included. There is nothing to buy up front and no installation fee.You can view full details on our Pricing page.
Yes. The Halo is part of the monthly price. You never buy equipment.
You can cancel at any time. Send the Halo back and there is no charge. If it is not returned, a one-time $250 replacement fee applies.
No. CareHalo360 is month to month for families and facilities alike.
Limitations & Expectations
No. CareHalo360 is not a medical device and does not diagnose or treat anything. It lets people know when a fall happens so help arrives sooner.
No. It helps staff and families respond faster. It does not replace anyone.
Support & Next Steps
Call (713) 517-6792, Monday to Friday, 9am to 6pm Central, or email support@carehalo360.com. We reply within one business day.
Book a demo. We visit, walk your rooms, agree who gets called for each room, then install every Halo and show your staff what to do. There is nothing to pay up front.
Care decisions feel easier with clear answers.
CareHalo360 is designed to support families with calm, privacy-first safety monitoring.
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